Tuesday, November 6, 2012
Philippine Hyundai Technicians Win in First Hyundai Global Service Competition
Hyundai Asia Resources, Inc. (HARI), the official distributor of Hyundai vehicles in the Philippines, proudly announces that two Filipino Service Advisors (SA) from the HARI dealership network won top honors at the 1st Hyundai Service Advisor Championship. Mr. Eduard de Guzman, who landed among the top 10 finalists, and Mr. Rommel Agpoon, stood out from among 62 participants from 44 countries to bag the Outstanding Skills and Recognized Skills Awards respectively, exhibiting Hyundai's continued commitment to service excellence.
Recently held in Seoul, South Korea from October 23 to 26, Hyundai Motor Company (HMC) conceived this first-ever competition to honor and recognize globally the skills and abilities of best of the best Hyundai SAs, fire their spirit of innovation, and foster pride for the brand.
The First Hyundai Service Advisor Championship consisted of two parts, a written and a practical test. The written test assessed the participants' grasp of Hyundai automotive technology, Service Advisory, information on warranty and the Hyundai Service Advisor Program (H-SAP), and basic technical knowledge. On the other hand, the practical test featured interviews and role playing, which tested the SAs' understanding of the service process and their ability to handle real-life customer situations.