Sunday, July 31, 2016

4 Reasons Why Satisfaction Levels at Car Dealerships are Falling


Mazda Philippines topped the latest JD Power Customer Service Index study and while this is good news for the “zoom-zoom” brand, the same study outlines that customer service satisfaction has gone down across all 11 brands surveyed.

JD Power released this infographic outlining the four reasons why satisfaction levels at car dealerships are falling and how each brand does in four key factors: Service Initiation, Service Advisor, Service Facility, Vehicle Pickup, and Service Quality.

23 comments:

  1. I hope my respected automotive enemies will agree with my comment below:

    FORD SERVICE SUCKS!
    CHEVY SERVICE SUCKS!

    JAPS SERVICE ROCKS!
    CHINESE SERVICE ROCKS!
    KOREAN SERVICE ROCKS!

    Requesting ford and chevy dealers to improve their service please. Please paki lang po !!!

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    1. Pahabol po kung pwede :

      TALYER SERVICE TOPS!

      Sana wala po nasaktan at hope everybody agree and happy sa comment ko.
      Thanks po.

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    3. Nope. Chinese and korean sevice sucks. From experience, japanese service is the best but there are some dealers which also give shitty service. I read in one forum, a mitsubishi dealer supposedly replaced a fuel filter of a montero and the owner later found out they actually didn't.

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    4. Subaru service sucks too......

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    5. Santa Fe owner here. Binigyan Ako Ng appointment 8am. Pero Ng start Lang gawin sasakyan 10am. Kaya galit inutusan ko.

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    6. Jap service sucks too. Overpriced

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    7. Subaru service sucks! Pambihira MI Subaru GH is the distributor pa sa lagay na yan.

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  2. most service centers in ph are owned and managed by greedy businessmen... they dont care about building customer trust and relationships... they think ph market is small and lacks good competition so even if the service is crap customers will come back!

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  3. in Davao, ford, chevy, kia(well basically chevy and kia dealerships here are owned by one person), honda and nissan service sucks bigtime. I like hyundai and subaru and toyota service. we owned their cars through the years. havent tried mazda as our only mazda vehicle is our delivery truck which is a surplus unit.

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    1. in Karachi, maserati, lambo, bugatti(well basically bugatti and vw dealerships here are owned by one person), rover and renault service sucks bigtime. I like jinlong and foton and kama service. we owned their cars through the years. havent tried tata as our only tata vehicle is our delivery truck which is a surplus unit.

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  4. Ganun kababa rating ng suzuki?

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  5. I agree with you on that. But I think the general managers of these dealerships are partly to blame on poor servicing. Some cut corners to either save on time or money. Some even cut on overhead expenses. Suggestion boxes should be a must in the dealerships and SHOULD be read by the higher-ups themselves!

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    1. suggestion boxes are just that: suggestion --- no one reads those! all they think (and plan) is how to milk their customers and provide shabby service so you will buy a new unit from them after 5 yrs of headaches of owning an "old car".

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  6. MAG INGAT KAYO SA MITSUBISHI DIAMOND NORTH FAIRVIEW DEFECTIVE MGA UNITS NA BINEBENTA DIYAN AT BULOK AFTER SALES SEEVICES MAAWA KAYO SA SARILI NIYO

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    1. Thanks for the heads up brod. Since 1992, Mitsubishi dealers here are notoriously known for that. :)

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  7. Maybe Mazda is on top because of Yojin 3? I mean, if it's free, everyone is happy. Mahilig sa libre mga Pinoy. They go out of their way to get as much free stuff as possible even if they don't need it, basta libre why not? :)

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    1. But beware Mazda service is very expensive after the three years of free service. Pangbawi nila sa 3 taong libre

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    2. Pretty much. It's all just some marketing bullcrap in the end.

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    3. Despite that, the 3 years free PMS would be balanced out in the end. But you still get the better quality car than the big brands. You also have the privilege for owning an uncommon car, for short, you stand out in the sea of common cars.

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    4. NO SUCH THING AS FREE LUNCH! THOSE TECHNICIANS WONT BE AS QUALIFIED OR WONT TREAT YOUR CAR WELL AS THEY KNOW YOU ARE GETTING FREE SERVICE! THERE WILL SURELY BE SOME CATCH AS WELL LIKE OFFERING YOU SOMETHING WHICH THEY WILL DECLARE IS OUTSIDE OF THE YOGIN 3 WHICH YOU NEED TO AVAIL TO NOT VOID THE WARRANTY. THESE DEALERSHIPS/SERVICE CENTERS THINK THE BUYING PUBLIC ARE ALL STUPID!

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  8. hahaha...uncommon car??? ugok !!!

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  9. Panahon pa ng Lolo mo ang mazda na yan, hindi lang sikat. At hanggang dyan na lng design nila sa cars nela, bunganga na malake !!!

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