Tuesday, December 16, 2014
Honda Cars Makati Extends Reign as Customer Service Champions
Representatives from Honda Cars Makati, Inc. (HCMI) commanded a strong, solid finish as they, time and again, dominated the 13th National Customer Service Skills Competition (formerly National Technicians’ Contest or NTC) organized by Honda Cars Philippines, Inc. (HCPI).
Competing against 32 dealerships nationwide, technicians, service advisors, and Preventive Maintenance (PM) Telemarketing specialists from Honda Cars Makati, Pasig, Alabang, Shaw, and Global City made an almost-clean sweep of this annual battle of technical skills and knowledge including customer handling practices.
21 finalists from HCMI displayed their proficiency in the Quick Pair, General Repair, and Team categories and emerged as champions in all three. Furthermore, the team also gallantly owned the top five (5) awards in the General Repair and Team categories and all three finalists of the Quick Pair category captured the champion, 2nd runner-up and 3rd runner-up slots.
In 2012, HCMI won 7 out of 9 major awards in the NTC – Mechanical category. Last year, they bagged 6 out of 9 awards in the NTC – Body Repair category. HCMI sustained the momentum this year and bested their own record as they finished the competition with 8 out of 9 awards under its belt.
To date, Ayala-owned HCMI takes pride in having 5 major international skills and knowledge awards from the Honda Asia Oceania Competition, 10 Body Repair and Paint awards, and 42 Mechanical Awards both in the NTC. Furthermore, the group also has 9 gold awards, and 5 silver awards in Regional, National, and International Quality Circle contests that likewise reflect the company’s commitment to deliver the highest level of service quality.