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July 19, 2012

Honda Cars Philippines Issues Voluntary Recall for 2012 CR-V

Photo courtesy of Honda Press
Honda Cars Philippines, Inc. (HCPI) announces a voluntary recall of some 834 vehicles of Honda CR-V 2012 year model sold in the Philippines for the period of April to July 2012, to replace the inner door handle and/or door latch assembly with countermeasure parts. 

Findings show that if the manual or power door lock is activated while an interior front door handle is being opened by an occupant, the cable connecting the interior door handle to the door latch mechanism may become loose and move out of position. There is a possibility that the cable can move far enough out of position to make the interior door handle inoperable and, in very extreme case, prevent the door from properly latching. If the latter condition occurs, it is possible for a front door to be closed but not fully latched, allowing the door to open while driving.

No crashes or injuries have been reported related to this issue.

HCPI is carrying out a proactive market action through the conduct of a Voluntary Recall. This action is in accordance to Honda’s own standard even if there is no specific law in the Philippines that requires such an action. Honda still opts to do the recall as a matter of policy on worldwide customer satisfaction when it comes to quality of the product and safety of customers which are the top priorities.

Honda CR-V units with the following frame (VIN) numbers are included in the recall countermeasure:

Concerned customers and/or owners shall be notified through a phone notification by Honda dealers and Letters of notice will be sent starting July 20, 2012. Honda is announcing this recall to encourage owners of all affected vehicles to take their vehicles to an authorized dealer as soon as they receive notification of this recall from Honda. To conduct the voluntary recall in an orderly manner, customers are requested to call their respective dealers for service appointment or call the Honda Hotline 1-800-1000-HONDA (46632) and (02) 857-7240 or email at You may also visit Honda Cars Philippines’ website for inquiries and details of scheduling.

 Replacement of affected parts will be carried out in all 28 authorized dealers and 3 service centers nationwide, free of charge and will take about 2 hours (Repair time only). Repair of affected vehicles will start from August 1, 2012.

Other CR-V belonging to different year models will not experience the same failure because a different door latch and inner door handle design mechanism were applied. 

Owners of Honda Jazz, City, Civic, Accord, Pilot, Odyssey and HR-V models sold and distributed by Honda Cars Philippines are not affected and thus have no reason to worry since the affected parts are of different specifications and/or design.

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