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June 13, 2016

Mahindra Philippines Continues After Sales Support and Training to PNP Patrol Vehicles

In keeping with its commitment to provide prompt, adequate and professional after-sales support to its customers, Columbian Autocar Corporation–Mahindra (Mahindra Philippines), authorized distributor of Mahindra vehicles in the Philippines, has recently completed the training of more than 50 police officers, mechanics and staff – Enforcer end-users all - from the Philippine National Police Regions 2 and 5 command.

The end-user training came at the heels of a successfully conducted seminar for Region 8 held at the PNP Regional Office in Camp Kangleon in Palo, Leyte, where more than 231 police officers and staff from the Philippine National Police Region 8 command became better acquainted with the operations and maintenance of the Enforcer patrol jeeps that are now a part of their posts’ daily conveyance.

The training for Region 2 was held at the Batanes Police Provincial Office in Kayhuvokan, Basco Batanes, and at Camp Simeon A. Ola for the Police Regional Office 5.  The seminar involved PNP end-users from seven Police City Stations in Region 5 and at least seven participants from the Batanes provincial force.

“We subscribe to the idea that a strong customer base is a by-product of prompt and adequate after-sales service,” says Felix J. Mabilog, Jr., president of Mahindra Philippines. “We are fully committed to train all Enforcer end-users, especially within the PNP system, and this is why we are doing this on a continuing basis,” he added.

The Enforcer patrol jeeps, now the conscripted workhorses of the municipalities of PNP Region 5 and the Batanes provincial police force, comprise part of the government’s modernization program by having Mahindra Enforcer vehicles commissioned in early 2015, to equip the local national police with a reliable and dependable vehicle for their daily operations.

The training focused on basic product knowledge, proper care of the vehicle, warranty coverage, technical highlights (power train, engine specs, fuel consumption, etc.), dismounting and replacing spare tire, proper driving tips, turbo charger (knowledge and how to’s), periodic inspection and maintenance, (packages and pricing). The objective of the training is to orient the end-users on the proper operation and care of the patrol jeeps. Derick Lendio, Mahindra Philippines training officer, led the orientation and training course.

The PNP patrol jeep is a Mahindra Enforcer unit that has been customized to adequately and satisfactorily meet the police agency’s requirement not just to help secure peace and order in the local communities, but also to support in disaster and relief operations. During floods, fire, earthquake or other natural calamities, the Enforcer had been tested to successfully wade through high waters, navigate rough and treacherous terrain, and carry heavy loads of people and cargo. This is part of the daily routine the local police vehicles are subjected to.

The Enforcer is currently the No. 1 light commercial vehicle in India. It is also the vehicle of choice not only of the Indian military and security forces but also of other country’s military forces in Asia, Africa, the Middle East and Australia, which have found the toughness, ruggedness and dependability of the Enforcer to be best suited to secure their borders and maintain homeland peace and order.

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