Monday, November 3, 2014
BYD, AAP Enter Customer Service Partnership
The Automobile Association of the Philippines (AAP), the country’s national auto club, and Chinese carmaker, BYD, recently entered into a partnership, which forms part of the BYD Five-Star Customer Service Program. Present at the contract signing were Augusto C. Lagman, president, and Jacinto M. Mantaring, Jr., chairperson, membership and admin committee, who represented AAP, while Mark Tieng and Jose Paolo “Popo” Soriano, Star Corp. managing director and general manager, respectively, represented BYD.
“With AAP’s thrust to champion the interests of the motoring public, it welcomes and aims to help new players like BYD in the local auto industry in protecting and advancing the interests of car owners and the motoring public,” said Lagman.
Under the agreement, BYD car owners will enjoy a free one-year AAP membership along with the following perks: Free registration of one BYD car for one year inclusive of AAP service and benefits; 24/7 Emergency Roadside Service (ERS) assistance; two interventions or 40-kilometer tow distance, whichever comes first per year; LTO Vehicle Registration Assistance on the renewal of car registration; free Personal Accident Insurance of up to P200,000 for members aged 18 to 65 years old; Discount on 24/7 Ambulance Service; Discount on car/non-motor insurance; Discounts from partner establishments; participation in AAP club activities; and travel assistance. AAP service is available in Metro Manila, Metro Cebu and Metro Davao.
“All BYD owners will now have free one year AAP membership and preferred rates on succeeding years. This is part of our mission--the best possible BYD vehicle ownership experience for all our customers--service deluxe especially for you,” said Tieng.
Aside from AAP benefits, BYD, which is the first car company that partnered with AAP, offers their owners its Five-STAR Customer Service Package including Genuine Parts and Accessories; Service Expertise combined with BYD China’s Technical Support Group & Service Technology; Preferential Service Packages; and the Emergency Roadside Assistance package as well as the special Anniversary Sales and Service Discounts.
“We have set up the full-service infrastructure and facilities necessary to fulfill our commitment to you. Our Service centers are open with a steady and sure supply of genuine BYD Parts and Accessories. We have the service personnel and auto mechanics in place, as well as the technical support from BYD China, ready to serve you, with solid, top-notch, expert training in automotive maintenance to ensure that your vehicles will be serviced as they reach their own milestones: their first one thousand kilometers, first twenty five thousand, first fifty thousand and more,” added Tieng.