Wednesday, October 21, 2020

Toyota Motor PH Says Corolla Altis, Innova Also Affected by Faulty Fuel Pumps


Updated: Toyota Motor PH is now offering an online VIN checker (10/26).

After confirming it at the launch of the 2021 Fortuner, Toyota Motor Philippines has finally released the full list of vehicles affected by a special service campaign surrounding its fuel pump.

The Japanese carmaker has reached out to us exclusively and said that the following vehicles are affected by faulty fuel pumps:
  • FJ Cruiser – Production Period: September 2, 2013 to June 3, 2015
  • Corolla Altis – Production Period: December 25, 2017 to December 26, 2018
  • Innova – Production Period: January 1, 2017 to May 10, 2019
  • Alphard – Production Period: September 4, 2017 to December 11, 2018
  • Fortuner – Production Period: November 28, 2017 to September 19, 2018
  • Toyota Land Cruiser Prado – Production Period: September 6, 2013 to March 2, 2015
The issue is similar to problems encountered by both Honda and Mitsubishi vehicles in that the faulty fuel pumps are found to have impellers that have low molecular density. In time, this may cause the fuel pump to stop operating, and may lead to engine stalling. In some cases, owners have complained of rough engine running, engine not starting, and loss of power while driving at low speeds. 

It’s understood that all affected units were supplied by Japanese parts supplier, Denso.

This Special Service Campaign is already declared with the Department of Trade and Industry (DTI), and that Toyota Motor Philippines, through its dealership network, are already contacting concerned customers through Official Notification Letters.

Concerned customers will be invited to their Toyota Dealerships, and fuel pump will be replaced at no cost to our customers.

Toyota Motor Philippines says for more information or further inquiries surrounding this special service campaign, affected owners may contact their preferred dealership or Toyota’s Customer Assistance Center at +63 2  8819 2912 and customerassistance@toyota.com.ph

5 comments:

  1. Why is the Toyota RUSH NOT INCLUDED?

    ReplyDelete
  2. TOYOTA RUSH AT 1.5 E 2020 BRAKE OR ENGINE ISSUE
    Situation:
    - bumper- to- bumper traffic, peak hour
    - level plain road, NOT inclined
    - aircon off since it's night time and to save gasoline
    - was driving in "D" mode idle speed since it was heavy traffic
    - when slowly maneuvering a U-turn on "D" mode idle speed, a few cars did not give way so when I was about to press the pedal brake, it was so stiff and was very hard to press. It ended-up colliding and slightly scratching the back of a coaster van.
    - right after the collision, the car momentarily stopped for a fraction of a second and I thought the brake finally functioned but it suddenly continued to move forward. Upon realization that the break still did NOT function, we immediately fully engaged the emergency handbrake but the car continued to move forward until we hit a wall.
    (Upon reviewing the dashcam several times, we noticed that there was a weird engine sound when the car momentarily stopped right after the collision, before it continued to move forward. I'm not a technical person but it feels like the engine momentarily stalled. )
    - right after the incident and police report, I turned on the engine and tested the pedal brakes and it was still stiff and hard to press. I had to pump the pedal brakes a few times before it went back to normal.

    Questions:
    - has any of you experienced the same situation? fuel pump or engine issues affecting the pedal brakes?
    - we are still wondering why the pedal brakes and emergency hand brakes malfunctioned at the same time when they had separate braking mechanisms?
    - fully engaged emergency hand brakes can stop the car right, especially if it's just on slow "D" mode idle speed?
    - has any of you heard about the stalling issue of Denso fuel pumps?
    - does anyone here know who is the manufacturer of Toyota Rush 2020 fuel pumps?
    - has there been any recalls on Toyota Rush 2020?
    - we also noticed that when we turn the steering wheel, it produces some clunking sound, is it normal?

    We already raised this concern to Toyota and was advised that there is nothing wrong with the car but they can't explain what happened. We are still trying to figure out what was the reason why the brakes did not function as it can endanger our lives and the lives of others. Any thoughts or advice will surely help.

    Thank you!

    ReplyDelete
  3. Ibalik nyo yung dating DENSO na made in japan talaga, hindi yung Indonesia

    ReplyDelete
  4. Why is avanza not included 2015 2016 models

    ReplyDelete
  5. IMHO, its nothing to do about the fuel pump issue. It only delivers fuel to the engine and its not related to your braking system. I think the stopping power of your braking system was compromised (many factors to consider like the ABS, ECU problem, leaks, brake fluid level, etc.) As usual, casa's traditional legendary response is "there are no problem withbthe car" in order for them to deny the issue and stay away from trouble.

    Another thing, Rush is a Daihatsu made car, rebadge by Toyota. Purely made in Indonesia not in Japan. So you may question its quality.

    The only official recall for Rush is the airbag issue, as of now, no for fuel pump.

    Hope it helps..

    ReplyDelete

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