Geely Motor Philippines has expanded its nationwide service network with a six-month stockpile of both fast- and slow-moving parts, covering periodic maintenance service and brake components, accessories, chemicals, and lubricants. Supported by a high fill rate, the inventory is intended to reduce service delays and ensure parts availability across the network.
“We are actively working to make this level of parts availability the standard across our network, with full implementation expected soon,” said Sylva Yu, CEO of Geely Motor Philippines. “This enables our service teams to complete more repairs on the first visit and significantly reduce downtime for customers.”
Geely’s new operating model improves on the previous approach by eliminating the frustration vehicle owners once faced, when minor repairs often turned into long, drawn-out ordeals as cars sat idle for days or even weeks waiting for part.
Their supply chain upgrade is paired with faster warranty processing and greater dealer authority. Warranty claims can now be approved in one day without the head office having to sign off. Dealers are authorized to issue approvals on-site, eliminating administrative delays and reducing vehicle downtime.
Geely will also hold quarterly customer service engagements in partnership with dealers. These sessions provide vehicle assessments, direct consultations with service advisors, and updates on recommended upkeep based on driving conditions. Dealers may also introduce new tools or service technologies during these events to keep owners informed of available maintenance options.
The aftersales network now includes 30 operational dealers nationwide. Each site is equipped for scheduled servicing and complex diagnostics, with increased manpower allowing more service bays to operate simultaneously. This translates to shorter queues during peak periods and improved customer experience.
All changes are being implemented under Geely Motor Philippines’ direct operations model, established earlier this year when Geely Auto Group set up its Philippine subsidiary. The shift enables faster decision-making, closer dealer coordination, and alignment with global service standards.
“These improvements come with a clear standard for how we operate,” Yu added. “We have set fixed benchmarks for parts availability, repair turnaround, and dealer readiness, and we will track and maintain them as part of our operating discipline.”
Lets see
ReplyDeleteA thing of the past my *ss
ReplyDeleteGeely's bad reputation in parts and services has backfired already. You barely see a new model coolray or okavango on the road. Some of their dealerships are even split between geely and MG.
ReplyDeleteThe brand is good. The people behind-- not so.
Lets see if they can crawl back a slippery slope to recovery.
That's a very anecdotal example. Take my city, for my anecdotal example, I've definitely seen more cars like the new emgrands and okavangos in the past (maybe~) six months.
DeleteIt will definitely take time to build back their rep to a level beyond their previous embarrassment but I will note the recent absence of complaints on places like fb so that is a good sign.
So you also replied with an anecdotal example? Weird.
DeleteReading comprehension bro. I'm giving another anecdotal example as a way to balance the discussion and show that both reports show that things are different in different places and can't be a basis for generalization, as opposed to the wording in the original comment saying "you barely see" which seems to imply that the experience/situation is the same for everyone.
DeleteGeely dealership here in Dumaguete is now an MG dealer, I wonder if they have plans to reopen? I really wanted to get an Emgrand but having no Service Center nearby is not really ideal.
ReplyDeleteA welcome development. Next, can they set up a pool of loaner vehicles habang down yung sasakyan sa casa?
ReplyDeleteKahit na ba may piyesa - talo ka na sa downtime. Another question yung kung may sufficient technical skills ba yung magaayos.
I hope the other brands learned Geely's lesson.
ReplyDeleteGeely products are good even after more than 5 years in the market. Parts availability and supply are still to be determined if it has truly improved. The capability of Geely management in handling the brand in PH is still in doubt. Product rollout is slow. It lost its momentum as one of the first new breed of Chinese cars in the country. Such a waste. Needs to earn the market's trust once again. Hopefully soon.
ReplyDeleteLet's see if Geely has improved from their mistakes. Haven't been seeing Geely lately. I remember there was a time people were crazy buying Coolrays and Okavangos but that's of the past already.
ReplyDeleteThere are plenty of new car options after the Coolray B-SUV came in 2019. S3 Emzoom and Yaris Cross to name some. So clients have other choices. With all those nasty feedback on Geely parts in the news cycle at that time, buyers went for a safer and newer option. Add that to the slow intro of facelift. Coolray suddenly became an old man on the street. The rest of the brands suddenly became more prominent. The same thing will happen again to the new Emzooms and Yaris on the streets. Another set of B-SUV will be more visible when the their fad fade away to likes of Sealion6.
Delete"... with full implementation expected soon," My question for her is, when will that "soon" exactly materialize?
ReplyDeleteIf management is serious in restoring trust and confidence
ReplyDeleteRestore all warranty coverage regardless of PMS service history that Geely's own incompetence caused owners skipped PMS.
The way owners see it, tinakbuhan nyo mga previous owners during their time of need. Tinakasan nyo lang ang socalled 5 yr warranty
You mean the supply issues during the time made owners skip PMS because they just assumed na wala nmn magawa ang Geely?
DeleteThat seems like a mistake. If true na may need to replace pero wala parts ang casa then they should've gotten that on record that they went there and that wala sila parts. That way they can justify using 3rd party parts (especially if they can qoute the casa kung gaano ka tagal bago dumating ang parts noon). Kaso, the fact na nagpagawa sa 3rd party always carries the risk na palpak yung repair and could lead to collateral damage sa surrounding parts.
Pero skipping PMS alone by itself (kahit walang need for major repairs) is just a bad move, I think.
Sayang ang Geely. We don't know now if they'll ever get back to where they used to be.
ReplyDeleteturning a new leaf, hopefully works.
ReplyDeleteback then, geely was a good choice among chinese brands. now that byd is here, geely is no longer favorable. they barely sell 300 a month now
ReplyDelete300 a month would put them at a level of sales better than last year.
DeleteSeems as of September 2025, even a mjor distributor of theirs are not so optimistic still about parts availability. Sayang ang Geely. They have much more work to do and fast as many Chinese brands are in the market and still entering.
ReplyDeleteMaybe Geely should accredit some importers of automitve parts to hasten solving the parts availability problem.
ReplyDelete