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August 9, 2019

Ford is Now Paying Owners for Defective Infotainment Systems

There’s no end to Ford’s legal troubles. After covering up and potentially heading to court over how it dealt with the problematic Power Shift dual clutch transmission, the American carmaker is now setting aside a hefty sum to compensate owners equipped with an early version of MyFord Touch. USD 17 million (~ P 885 million) is being set aside as part of a class action lawsuit settlement who complained about the software’s shortcomings.

Though Ford stands behind the infotainment system, it agreed to settle the class-action lawsuit out of court. Based on this filing, owners who live in the U.S. states of California, Massachusetts, New Jersey, North Carolina, Ohio, Virginia, and Washington are able to claim. Proof of ownership is required.

The settlement compensates over 360,000 motorists who purchased or leased a car equipped my MyFord Touch between 2010 and August 2013. Among the complaints were: software that didn’t respond to voice command; didn’t connect to the owner’s mobile phone; didn’t get motorists to their destination (GPS); froze; and/or crashed.

The amount of money that current and former owners can receive depends on the number of times they took their car to shop to fix MyFord Touch. Those who had it repaired once can file a USD 100 claim (~P 5,206). Motorists who took two trips to the dealer can get USD 250 (~ P 13,015), and the unlucky few whose car returned to the dealership three or more times will be awarded USD 400 (~ P 20,825). Finally, motorists who owned a model covered by the lawsuit and simply didn't like the infotainment system but never needed to get it repaired can ask Ford for USD 45 (~ P 2,342).

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