Hariphil Asia Resources Inc. (HARI), the official distributor of Volvo Cars in the Philippines, brings global standard to the local market after successfully passing the official certification of Volvo Personal Service (VPS), a first in the country.
The certification was done through a strong partnership with Volvo’s global training team. The program prepared the Volvo Cars Philippines Personal Service Technicians to meet to Volvo Cars’ global standards. With the strong commitment and support of HARI, all service personnel who underwent the program successfully graduated and achieved greater career milestones.
The certification is not only a symbol of growth for the individuals, and the local distributor. But it stands as a commitment to serving Volvo owners better. The key is understanding the customers better from a personal standpoint and providing what they need, making the whole car ownership experience truly human-centric.
This process begins immediately after a Volvo purchase. Each customer is assigned a dedicated Personal Service Technician who takes care of everything related to the vehicle, from booking appointments and carrying out service work, to invoicing and routine follow-up calls, throughout the car’s entire lifespan.
The principle behind having the same technician throughout ownership lies in the relationship built over time. It allows service personnel to understand the owner as well as they understand the car. This strong and continuous working relationship results in greater efficiency and significantly shorter customer waiting times.
“Earning this certification is both an honor and a responsibility. It reinforces our commitment to keeping our clients safe while continuously investing in the growth of our service personnel. Through the VPS program, Volvo Cars Philippines strengthens a balanced and sustainable Volvo ecosystem, one where people, standards, and care move forward together,” said Ms. Maria Fe Perez-Agudo, HARI Vice Chairman, President, and CEO.
Made in China Volvo is not the same as made in Sweden Volvo.
ReplyDeleteIf you're involved in manufacturing you quickly learn that there are tiers to Chinese manufacturing and that their top tier is comparable to the top tiers of other countries. It's all about whether or not you want to pay for top tier Chinese manufacturing.
DeleteGeely has pretty much let Volvo do what they want for the past 15 years. Volvo has remained highly reputable even with Chinese ownership and prices their cars accordingly.
Have you owned one? I do and same same lang. do be careful
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