Mazda Philippines scores highest in the J.D. Power 2019 Philippines Customer Service Index Study besting 10 other brands. The Japanese carmaker scored 824 out of 1,000 points. Nissan landed in second at 814 while Hyundai finished third at 811.
Showing posts with label J.D. Power. Show all posts
Showing posts with label J.D. Power. Show all posts
June 26, 2019
Mazda Tops Customer Service in 2019 According to J.D. Power Customer Service Index Study
Mazda Philippines scores highest in the J.D. Power 2019 Philippines Customer Service Index Study besting 10 other brands. The Japanese carmaker scored 824 out of 1,000 points. Nissan landed in second at 814 while Hyundai finished third at 811.
September 17, 2018
J.D. Power Study Reveals Apple CarPlay and Android Auto Fast Becoming "Must Have" Tech
If your favorite car manufacturer still isn’t offering any sort of smartphone mirroring functionality in their cars, then they’re being left behind. That’s the gist behind the 2018 J.D. Tech Experience Index (TXI) Study. While the study is still centered around the U.S. market, it’s a barometer for the fast adoption of in-car technology around the world.
September 3, 2018
Kia Gives Best Sales Satisfaction in the Philippines for 2018
Honda may be the best when it comes to aftersales service, but when it comes to sales satisfaction, two unlikely brands scored huge wins at this year’s J.D. Power 2018 Philippines Sales Satisfaction Index or SSI: Kia and Suzuki.
August 28, 2018
Honda Cars Philippines Tops J.D. Power Customer Service Index for Second Year in a Row
Honda Cars Philippines tops the J.D. Power 2018 Philippines Customer Service Index (CSI) for the second year in the row. Out of a 1,000-point scale, Honda Cars Philippines ranked first with an overall score of 823.
June 26, 2018
Should You Believe Hyundai's Top Rank in the J.D. Power Quality Survey?
Hyundai has grabbed the headlines by topping the J.D. Power’s 2018 US Initial Quality Study or IQS. In the latest results released just a few days ago, Hyundai’s premium brand, Genesis managed to topple long-time leader Porsche in the Premium category while sister brands Kia and Hyundai took the top spots in the Non-Premium category pushing American, German, and Japanese makes down the order. But are the results all they’re cracked up to be?
September 1, 2017
Honda Scores Highest in New-Vehicle Sales Satisfaction for 2017
After ranking the Highest in JD Power’s 2017 After Sales Service Satisfaction Index Study, Honda Cars Philippines (HCPI) has now garnered a double-win for itself. The Japanese carmaker has been ranked First among 11 mass market brands in JD Power’s New-Vehicle Sales Satisfaction Index Study for 2017.
August 27, 2017
You Want the Best Seats? Try the Audi A3
JD Power just released their 2017 Seat Quality and Satisfaction Study with some surprising results. According to their survey, if you want the car with the perfect seats? Try the Audi A3.
July 31, 2017
Honda Ranks Highest in After Sales Service Satisfaction in the Philippines
Honda ranks highest in overall service satisfaction among the 11 mass market brands included in the JD Power 2017 Philippine Customer Service Index (CSI). Honda scores 803 and performs particularly well in four of the five factors: service quality; vehicle pick-up; service facility; and service advisor. Hyundai (798) ranks second, followed by Mitsubishi (797).
September 1, 2016
Nearly Half of New Car Buyers are Women, But They're Not Satisfied
Who says it’s the men who decide on what car to buy? According to the latest JD Power Customer Satisfaction Index (CSI), that’s beginning to change. In the latest CSI survey, where Toyota Motor Philippines topped the ranking (for the third year running), 45 percent of the car buying population is composed of women, a proportion that’s steadily increasing.
August 31, 2016
Toyota Motor Philippines Tops JD Power Sales Satisfaction Index
After releasing the results of its Customer Service Index or CSI study last July, JD Power is now releasing the results of the Sales Satisfaction Index (SSI) study. And among the 11 mass market brands in the industry, Toyota ranks the highest in new-vehicle sales satisfaction. This marks the third year that Toyota has topped the survey. Meanwhile, Isuzu ranks second and Kia third (the full results are available below).
July 31, 2016
4 Reasons Why Satisfaction Levels at Car Dealerships are Falling
Mazda Philippines topped the latest JD Power Customer Service Index study and while this is good news for the “zoom-zoom” brand, the same study outlines that customer service satisfaction has gone down across all 11 brands surveyed.
Mazda Philippines Tops JD Power Customer Service Index
Mazda tops the Philippine automotive industry in terms of Customer Service Index (CSI) according to the latest JD Power Survey. The study, now on its 16th year, measures new-vehicle owner satisfaction with after-sales service process at authorized service centers by examining dealership performances in five factors (in order of importance): service quality (29 percent), service initiation (26 percent), vehicle pick-up (17 percent), service facility (14 percent), and service advisor (14 percent). Brand service performance is then measured on a 1,000-point scale with the highest score indicating highest customer satisfaction.
August 3, 2015
J.D. Power Ranks Porsche as Number One Brand
Stuttgart-based sports car manufacturer Porsche enjoys an outstanding reputation with its US customers. This is confirmed by the 20th edition of the renowned ‘Automotive Performance, Execution and Layout’ (APEAL) study produced by US market research institute J.D. Power. For the eleventh time in succession, Porsche occupies first place in the overall rankings and thus continues to be the make of car with the greatest appeal for drivers in the USA.
June 22, 2015
Porsche is Best in Initial Quality According to JD Power
It’s a hat-trick: Porsche drivers in the USA are highly satisfied with new cars from Zuffenhausen and Leipzig. For the third time in succession, the Stuttgart sports car manufacturer took top place in the overall ratings – as it did in 2013 and 2014 – in this year's “Initial Quality Study” by the renowned US market research institute J.D. Power.
February 14, 2014
Lexus Named J.D. Power's Most Dependable Brand for Third Consecutive Year
Lexus scored a hat trick by ranking highest in vehicle dependability among all nameplates for a third consecutive year in the 2014 J.D. Power and Associates Vehicle Dependability Study (VDS). The study tracks the number and type of problems owners have with their three-year-old vehicles (a lower score reflects higher dependability).
June 28, 2012
Lexus Tops J.D. Power and Associates 2012 Initial Quality Study
Lexus earned the honor as the highest-ranking nameplate in the automotive industry in the 2012 J.D. Power and Associates Initial Quality Study (IQS) with 73 problems per 100 vehicles (PP100).
Lexus has ranked highest in the IQS study in 14 of the last 23 years, beginning with the brand’s first model year in 1990.
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