The all-new, third-generation Mazda CX-5 has been controversial for one thing: the infotainment system. For the past decade or so, Mazda has been so adamant against using touchscreens for in-car functions, opting instead for a tactile rotary knob known as the Mazda Connect Commander knob.
But when the all-new CX-5 dropped in July of last year, the carmaker went a complete 180, dropping the number of physical switches in favor of either a 12.9 or 15.6-inch central display instead. Mazda calls it a “reimagined HMI (Human Machine Interface).” This was much to the chagrin of enthusiasts, myself included.
However, according to Mazda, the main consideration of the new infotainment system how it must feel familiar to customers who regularly interact with smartphone-like devices. Their objective was to minimize the learning curve by recognizing swipes, pinch to zoom, and other familiar smartphone gestures.
The screen itself looked awkward at launch, but Mazda says it’s purposely offset to the right to make sure it’s not blocked by the steering wheel in anyway. And whether it’s the smaller or larger screen, they’re both anchored to the same left position as not to affect reach and glance angles.
The menu structure itself and interface is meant to help minimize distractions while driving. Commonly used functions such as the climate control and volume are docked at the bottom of the screen helping quick access to these commands. Considerations were even made to place things like the volume control closer to the passenger side, since the driver can use the steering wheel controls to adjust it. The interface is also customizable by adding shortcuts and widgets via a drag-and-drop interface.
A great deal of research and testing went into developing this infotainment system, and according to Mazda, they minimized the amount of time the driver needs to glance around with both the distance and the focus the driver’s eyes move away from the road to perform a specific task being reduced.
What’s more, the infotainment system is meant to be used in conjunction with both the new steering wheel controls and expanded voice command functionality.
The steering wheel now happens to incorporate even more functions with the left bank of controls (with at least 11 controls) focused on the infotainment, while the right bank (with at least 9 controls) focused on driving-related functions. The capacitive buttons also provide haptic feedback to help the driver navigate the densely laid out tiller.
On the other hand, Google built-in means being able to access Google apps such as maps and even the Play Store. The latter allows apps like YouTube and Spotify to be downloaded directly onto the CX-5 without needing a smartphone. It also means that natural voice commands can be used to adjust vehicles on the go. It’ll even be upgradeable to Google Gemini—an AI-powered assistant if drivers wish. Sadly, it does mean that a SIM card and mobile data are required to make these features work.
Best yet, the new infotainment system is updatable thanks to Over-The-Air (OTA) updates making sure the user experience stays fresh throughout the CX-5’s ownership.
Right now, this revised HMI is limited only to the CX-5. Time will tell if Mazda will extend this to their next-generation models. Do you prefer this new interface or do you prefer the previous Mazda Command system?
Bets is not to fix if it ain't broken. I wonder why more and more automakers are incorporating almost everything into the screen. Buttons should still exist for familiarity and safety.
ReplyDeleteas long as mazda builds refined and comfortable cars that are pleasurable to drive, i am good.
ReplyDeleteA manufacturer removing physical climate controls is always a step backwards. This new interior just screams cost cutting to me with a giant tablet slapped in the middle of the dashboard.
ReplyDeleteThey're Catering to the Chinese and not the Mazda enthusiast
ReplyDeleteThis CX-5 should sell well so that the Mazda MX-5, Mazda 2 and Mazda 3 live on.
ReplyDeleteThe safety rating of the CX5 should be downgraded because of over reliance on the screen for so many basic car functions that can cause a continuing distraction for the driver while navigating even the most basic functionalities.
ReplyDeleteI don't like the new HMI system. I think it distracts from safe driving and I will not buy another Mazda with the new system. I'm in the market for a new 2027 CX30 but will not buy one with the new HMI system. My present CX 30 has the control knob and home button which is confusing as well and has taken a lot of pleasure out of driving. I wish Mazda would go back to physical buttons for climate control and infotainment system.
ReplyDelete2019,2022 cx5 premium s owner.........mazda ruined the navigation system with a touchscreen tablet on the dash............call me old school,i want knob,push button-volume,fan,ac..etc.......i can feel them....and having to buy a goole subscription for navigation after 1 year??? nope..not going to use phone for navigation dont want a cx5,cx30...........bring back the old system in the cx5...........
ReplyDeleteI was hoping they would go back to the physical buttons and dials after all the backlash for the 2027 models. They did not and I will not buy any Mazda that is like this. And that is sad as I am a former happy owner of 2 new mazdas.
ReplyDelete