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July 23, 2021

Isuzu Bulacan Is Awarded Best In Aftersales Service For Isuzu

Isuzu Bulacan is the Overall Dealer Grand Champion after Isuzu Philippines Corporation concluded its 16th Isuzu Service Skills Olympics or ISSO. ISSO tests the knowledge and skills of service technicians, service advisors, and parts staff coming from Isuzu dealerships nationwide.

“It is very unfortunate that we cannot do our usual ISSO face to face. However, this year, we strive for excellence as we intend to continue to improve the technical skills capabilities of all aftersales staff and personnel,” said Mister Wataru Miyamoto, IPC’s Vice President for Aftersales. “This pandemic caused a major disruption to our business. Please allow me to express my sincere appreciation to our dealers for all your continuous support to our ongoing aftersales programs despite these trying times,” he added, addressing the dealer participants.

IPC President Hajime Koso was also in attendance and congratulated the group not just for a successful ISSO run but also for the back-to-back achievement of a Triple Star Rating in the annual aftersales performance evaluation of IML. “Only 5 out of 33 countries worldwide received the esteemed rating. Being 1 of the 5 to receive the award proved that all the aftersales activities of the Philippines are of high caliber and top of the class in Isuzu network’s standard around the world. This will not be made possible without the efforts and cooperation of our dealers,” he said.

The ISSO comprises of 3 categories that are joined by different aftersales team members. Each have equivalent weighted points that are used to determine the Dealer Grand Champion. This year’s individual honors went to:

Parts Staff
  • Champion – John Paulo Fabian, Isuzu Pangasinan
  • 1st Runner-Up – Jenalyn Batis, Isuzu Bulacan
  • 2nd Runner-Up – Alex Lardizabal, Isuzu Alabang
Service Advisor
  • Champion – Allan Paul Castillo, Isuzu Cabanatuan
  • 1st Runner-Up – John Miguel Alacha, Isuzu Butan
  • 2nd Runner-Up – Jonel Barrientos, Isuzu Iloilo
Service Technician
  • Champion – Deolito Galono, Isuzu Bulacan
  • Champion – Christian Japson, Isuzu Bulacan
  • 1st Runner-Up – Romiel Tapia, Isuzu Pasig
  • 1st Runner-Up – Arjay Ang-Angan, Isuzu Pasig
  • 2nd Runner-Up – Eric Donghil, Isuzu Makati
  • 2nd Runner-Up – Genesis Maniago, Isuzu Makati
Top 5 Dealers
  1. Isuzu Bulacan
  2. Isuzu Pasig
  3. Isuzu Iloilo
  4. Isuzu Makati
  5. Isuzu Cabanatuan

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