Tuesday, September 8, 2020

Each New Mazda Vehicle Now Comes with 5 Years Free Periodic Maintenance Service


Continuing its celebration of the brand’s 100th Anniversary, Mazda Philippines changes the paradigm in customer service once more by upgrading its industry-leading Free Periodic Maintenance Service (PMS) coverage from three to five years.

The first offering of its kind in the country, the new 5-Year Free Service Plan will cover all Mazda vehicles sold from April 2020 onward. It covers the expenses of periodic maintenance at either 6-month or 10,000-kilometer intervals, for up to 5 years or 100,000 kilometers, whichever comes first. Warranty remains at 3 years / 100,000 kilometers (whichever comes first) as well as the 3-year 24-hour roadside assistance.

Eligible owners holding a 3-Year Service Booklet will receive the 5-Year Service Booklet when they come in for their scheduled Periodic Maintenance Service.

The 5-Year Free Service Plan follows the comprehensive maintenance and parts replacement schedule recommended by Mazda Japan. It includes lubricants, parts, and labor. According to Mazda Philippines, the total savings for the 5-Year Free Service Plan ranges from P 90,000 to P 150,000 depending on the model. Since it comes included with the vehicle, Mazda Philippines’s Free Service Plan continues to shield customers from budgeting and cost inflation concerns during the course of their ownership experience.

“Mazda Philippines and our authorized dealership network continue to always put the customer in the center of everything we do. We are in business because of the caring relationship we have with our customers,” shares Steven Tan, president and CEO of Mazda Philippines. “Now that our brand is celebrating its centenary, we see it fitting to elevate not only the value earned from purchasing our cars, but also the peace of mind afforded by our services. A premium Mazda vehicle deserves a superior ownership experience. With the new 5-Year Free Service Plan, we are confident that our customers will celebrate driving even more, enjoy the convenience of worry-free vehicle maintenance for a longer time, and discover a renewed devotion to the vehicle and the brand in the years to come.”

Mazda Philippines was the first in the industry to introduce a 3-year Free Service Plan (called Yojin-3) back in 2013 when Bermaz Auto Philippines took over the exclusive distributorship of the brand.

Since then, close to 27,000 Mazda owners have enjoyed the savings, peace of mind, and financial security afforded by Mazda Philippines’s pioneering 3-Year Free Service Plan. The much sought-after inclusion came standard with every brand-new Mazda vehicle sold in the country for the last seven years. Mazda Philippines ranked #1 twice in the J.D. Power Philippines Customer Service Index Study, in 2016 and 2019, because of its customer-centric after-sales and service practices.

There are 19 Mazda 3S dealerships located across the Philippines and Metro Manila: Mazda Greenhills, Mazda Pasig, Mazda Quezon Avenue, Mazda Makati, Mazda Alabang, Mazda Cavite, Mazda Sta. Rosa, Mazda Pulilan, Mazda Pampanga, Mazda Dagupan, Mazda Cabanatuan, Mazda Tarlac, Mazda Negros, Mazda Cebu, Mazda Iloilo, Mazda Cagayan De Oro, Mazda Davao, Mazda Butuan, and Mazda General Santos.

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