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May 29, 2023

Honda's Best Service Advisor In The Region Is A Filipino

Elijah Dave Villan of Honda Cars Makati raised the Philippine banner high as the Service Advisor (SA) category champion at the recently concluded Honda Asia and Oceania Skills Contest. Villan will be representing the country (and the Asia and Oceania region) at the Honda World Skills Contest in October 2023 in Japan.

The skills contest is a program for dealer service associates across the region and in all countries where Honda operates, to showcase their skills and align with global best practices on service quality.

Villan, which emerged as the Service Advisor (SA) category champion highlights service reception and delivery processes, including advanced diagnosis, work-up recommendations, repair works, releasing of the vehicle, and booking the next periodic maintenance visit. The category also demonstrated the use of state-of-the-art equipment that accurately identifies issues with vehicles and provides recommendations for repairs.

Villan is a seven-year veteran at Honda Cars Makati who rose to become a Service Advisor after starting his career there as a technician back in 2016.

Aside from emerging as champion in the Service Advisor category, Honda Cars Philippines also sent representatives in two other categories—General Repair (GR) and Periodic Maintenance (PM) at the Honda Asia and Oceania Skills Contest which was participated by nine countries. It was held at Honda Malaysia.

Delegates from the Philippines were selected through the 23rd National Skills Contest organized by HCPI last February for its dealerships nationwide, where the following came forward as topnotchers:
  • General Repair: Arnel Joyosa (Honda Cars Alabang), Froilan Lacsamana (Honda Cars Manila Bay)
  • Periodic Maintenance: Romel Cruzante (Honda Cars Manila Bay), Elario Cepcon (Honda Cars Manila Bay)
  • Service Advisor: Elijah Dave Villan (Honda Cars Makati)
“The skills competition is among Honda’s initiatives to ensure superior customer satisfaction through our Dealers and their dedicated staff who are our partners. Through national, regional, and global contests, dealer associates advance their technical and service skills. The program also gives them more joy at work because it widens their perspective on the importance of what they do, and how they genuinely help promote quality and safety while providing service, said Ms. Rie Miyake, Honda Cars Philippines, Inc. President.

“Congratulations to all the participants, and to Mr. Elijah Dave Villan of Honda Cars Makati for advancing in the Honda World Skills Contest.”

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