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February 9, 2024

Lexus, Toyota Soar To Become Most Dependable Car Brand

Lexus and Toyota vehicles lead the pack when it comes to dependability based on the 2024 J.D. Power Vehicle Dependability Study.

The U.S.-based study tracks 184 specific problem areas across nine major vehicle categories after three years of ownership specifically: climate; driving assistance; driving experience; exterior; features/controls/displays; infotainment; interior; powertrain; and seats. These conclusions are based off 30,595 original owners covering the 2021 model year.

As a group, Toyota returned to the top of the corporate rankings with a composite score of 146 Problems Per 100 Vehicles (PP100) with 16 of 17 eligible Lexus or Toyota models ranking in the Top 3 of their segments.

Lexus retained the top spot overall in the industry with a score of 135 (PP100), while Toyota moved up to second overall with a score of 147 (PP100).

Toyota also moved into the first spot of the Mass Market ranking based on improvements in the J.D. Power 2024 U.S. Vehicle Dependability Study.

J.D. Power notes that in general, infotainment systems become the biggest woe to owners with twice the number of issues or problems as the next-highest category, which is exterior. Among infotainment issues, Android Auto and Apple CarPlay connectivity (6.3 PP100) is the top problem, followed by built-in voice recognition (6.1 PP100).

In addition, owners report higher annoyance over drive assist system alerts over time. Increased problem levels are experienced across multiple driver assistance features including, but not limited to, lane departure warning/lane keeping assistance and forward collision warning/automatic emergency braking.

Interestingly, battery electric vehicles (BEVs) and plug-in hybrid electric vehicles (PHEVs) are more problematic than their combustion engine or hybrid counterparts. BEVs are most troublesome (256 PP100), followed by PHEVs (216 PP100). Hybrids (191 PP100) and gasoline vehicles (187 PP100) fare significantly better. At three years of ownership, tires are a sore spot for BEVs, with 39 percent of owners saying they replaced tires in the past 12 months—19 percentage points higher than owners of gas-powered vehicles.

More than half of the eligible Lexus/Toyota 17 models received awards (9) in their segments.

  • ES (Midsize Premium Car)
  • IS (Compact Premium Car)
  • NX (Compact Premium SUV)
  • RX (Midsize Premium SUV)
  • 4Runner (Midsize SUV)
  • Camry (Midsize Car)
  • Corolla (Compact Car)
  • Tacoma (Midsize Pickup)
  • Tundra (Large Light Duty Pickup)
This is how the brands ranked in the 2024 J.D. Power Vehicle Dependability Study (PP100):
  1. Lexus (135)
  2. Toyota (147)
  3. Buick (149)
  4. Chevrolet (174)
  5. MINI (174)
  6. Porsche (175)
  7. Mazda (185)
  8. Kia (187)
  9. BMW (190)
  10. Dodge (190)
  11. Jeep (190)
  12. Average (190)
  13. Cadillac (196)
  14. Hyundai (198)
  15. Subaru (198)
  16. Nissan (199)
  17. Genesis (200)
  18. RAM (201)
  19. GMC (206)
  20. Honda (206)
  21. Acura (216)
  22. Mercedes-Benz (218)
  23. Infiniti (219)
  24. Ford (239)
  25. Volvo (245)
  26. Lincoln (251)
  27. Volkswagen (267)
  28. Land Rover (268)
  29. Audi (275)
  30. Chrysler (310)


  1. Even if Toyota has become less reliable and their quality has dropped over the years, they're still the most reliable.

  2. Ford is at the bottom
    Chevrolet and General Motors vehicles are more reliable

  3. Ford has never been known to be reliable, baddas and techie it is.

    1. "If Ford is unreliable (or insert any negative here), they'd be out of the business already"

      Says every Ford PR mouthpiece ever.

    2. That is a logical statement though. If your product are failures your business will fail.

    3. Then your logic is flawed - no existing brand is unreliable?

      Or perhaps the reason why Ford still exists - they know how to scam (marketing) people into buying their crappy cars :)

  4. There is no such thing as a reliable car. But there is such a thing as a well maintained car. Reliability depends on proper maintenance irregardless of brand..

    1. Try it yourself, buy a china cars.

  5. I have a 4 year old china car. It runs like a well oiled machine. Unlike the long roster of new toyota fortuners and grandias on youtube with numerous fuel pump issues. Specially in mindanao.

  6. The fact Toyota (and for example Honda) will always keep its cars reliable after production honestly explains that these are not only claims, but also they're only built for hype and even profits, that's why Toyota's fellow compatriot Nissan experienced the same thing when the latter already merged with Renault in 1999.

    Meaning that such partnerships with Japanese (and to a lesser extent Korean) carmakers could only help their Western partners to be empowered thanks to familiarity within a market one (like Nissan) is not commonplace there, for example partnership between Renault and Nissan helped the former to use the latter by reviving the Dacia car brand from Romania - in conclusion Dacia cars sell more in every European market as it even help the Romanian to beat French Renault in sales due to low prices and brilliant manufacturing as they're derived from the legacy of Romania being a communist country in the past.

    Also, its due to the that fact Dacia's cars are mostly small since most European countries' roads are also small, therefore Nissan's role in the alliance with Renault means nothing but to make Dacia successful especially due to labor issues in France and Spain for example - since these countries are profoundly key to Renault's survival (hence manufacturing).


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