Wednesday, April 15, 2020

Chery Auto PH Promises Low Cost, Hassle-Free Ownership


Understanding that a strong aftersales program can make or break a brand, Chery Auto Philippines, under its new distributor, United Asia Automotive Group, Inc. (UAAGI) is pretty hyped up to show what they can now offer.

Officially re-launched last November 2019, Chery Auto Philippines is shifting gears to make sure its customers have nothing to worry about. With that, say hello to the Chery Customer Care program.

“All vehicles need consistent care if it is to run powerfully. Maintenance also reduces the risk of roadside breakdowns and costly repairs. My team, through the expertise of our dealerships, is ready to assist you with all procedures to get your vehicle on tip-top shape,” shared Chery Auto Philippines President Rommel Sytin.

Chery Customer Care entails both warranty and parts services.

First on the list is the General Warranty for 5 years or 150,000 kilometers, whichever comes first. This includes the repair of a Chery vehicle in case it fails during normal use due to a manufacturing defect in factory-supplied materials or workmanship.

Next is their unmatched 10-year or 1-million-kilometer engine warranty.

Finally, is a worry-free cost of ownership for the first three years through its free preventive maintenance service. The package includes replacement of oil, air and fuel filters, brake fluid, transmission oil, and a complete checkup of the car’s engine, suspension, transmission and the like.

Oh, and because Chery values their owner’s time, PMS is done only twice a year or every 10,000 kilometers (whichever comes first).

Apart from the generous warranty, the brand also introduced ‘Chery Parts Guarantee’.

The company invested on its spare parts inventory while putting the adequacy of supplies on top of its priorities particularly of PMS parts, fast moving parts, and collision panels in its depot.

“These aftersales programs are set to improve not only the performance and efficiency of our product line, but also the relationship that we have with our end users. Their trust for the brand boosts our confidence and helps us become more driven. We just want to be better and better, and with the Chery Car Care, we will certainly be,” said Sytin.

2 comments:

  1. Just sharing a suggestion. Please consider providing temporary car replacement/loaner car, for units which are still under warranty, but are no longer usable beyond 1 week, due to parts unavailability.

    ReplyDelete
  2. Please consider lending a temporary replacement car, if a unit under warranty, is not usable for more than 1 week, due to parts unavailability. I think this will greatly improve, Cherry's image.

    ReplyDelete

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