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May 15, 2020

Mercedes-Benz PH to Offer Online Payment Channels, No Contact Home Delivery in New Normal

Mercedes-Benz PH is all set to resume ‘new normal’ operations. The Auto Nation Group, the exclusive distributor Mercedes-Benz vehicles in the country, and the dealer network are working together on their preparation to re-open business. Showrooms and Service Centers in Greenhills EDSA and BGC will resume on May 16, 2020, while Alabang and Cebu will reopen on May 18, 2020.

At this time, Mercedes-Benz PH rolls out the Mercedes-Benz AI: Adapt + Innovate Program to its dealer network. An initiative to provide customers with a pandemic-proof environment on their next visit to any Mercedes-Benz Showrooms and Service Centers, and to offer solutions that will increase ease in doing their sales and after sales needs

The service processes have been adjusted to align with the national and local safety protocols. Additional precautionary measures are in place to protect the health and welfare of clients and employees. These are strict adherence to physical distancing, mandatory wearing of protective equipment such as face masks and face shields, temperature screening, installation of safety reminders, and regular sanitation of all showrooms, offices and service facilities. In addition, an anti-body rapid testing will be conducted to all employees when the business opens. There will be increased education on prevention awareness, and promotion of personal hygiene and hand washing to all employees. Moreover, Mercedes-Benz PH will continue remote working arrangement and will only have maximum of 50 percent workforce onsite. Lastly, all vehicles on display in showrooms, test drive units before and after use, brand new vehicles for handover, and cars for delivery after service are all to be disinfected and sanitized.

Believing that this new norm will require the use of technology to provide customers ease and comfort in doing business, Mercedes-Benz PH is strengthening its online presence and capabilities to bring a safer, more convenient, and more contactless customer experience. Additional contact channels and online payment options will be made available via our dealer partners. Clients can now book their service appointments via Facebook, and book their reservations online. Mercedes-Benz sales executives are trained to conduct virtual vehicle demonstration and presentation using their  proprietary applications to help serve customers at the comforts and security of their homes. Also, Mercedes-Benz PH has devised a no-contact delivery and handover process for safer transactions.

Mercedes-Benz PH is doing all these efforts and initiatives to adapt effectively and efficiently to the new reality and promises to continuously innovate to bring unparalleled experience whenever and however its clients engage with the brand.

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