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May 7, 2020

This is How the "New Normal" Looks Like at Toyota Dealerships

As the Enhanced Community Quarantine transitions into the General Community Quarantine, Toyota Motor Philippines, together with its dealer network, gives us a first-hand look at how car dealers look like with the new health and safety procedures in place (check the list of open dealerships here).

These photos sent to us by Toyota Motor Philippines show their dealers operating in GCQ areas. It’s clear that not only do they check the temperature of customers and employees, but also perform regular disinfection of the entire facility, including the vehicles. Moreover, to ensure strict observance of social distancing, dealers changed the layout of showrooms and service reception areas. They will also control the number of persons inside the facility at any given time.

In light of this, customers are highly encouraged to set appointments before visiting the dealer to avoid any inconvenience. Dealers will only be accommodating confirmed service appointments which can be easily booked through the recently launched digital tool MyToyota PH.

“While we are facing challenging times, this also presents an opportunity to come back better and stronger, to review our current processes and find improvements, to constantly provide ever better products and services, and to make our team members’, customers’, and partners’ lives safer and more convenient.” says TMP President Mr. Atsuhiro Okamoto, “The new normal will take a while to get used to but together we can overcome this. Stay home, stay safe, and please observe precautionary measures if you need to go out. We are working hard to prepare our dealerships and ensuring that everyone will be safe upon their visit. We look forward to serving our valued customers again. See you in our dealerships!”

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